TIM Modem

Manage your TIM Modem, from home and remotely, check your landline and open reports to TIM technical assistance.

To access the TIM Modem app, use the MyTIM credentials. In addition, with the fingerprint you can make access with username and password more secure. To register a new MyTIM account, use the MyTIM app or go to the tim.it website

Here's what you can do with the TIM Modem app.

In the "Modem" tab (with full functionality after logging in)
1. View, manage, update and restart your TIM modem
2. Check the status of your Internet line and take the line speed test
3. Check and change the Wi-Fi configuration of the modem, turn on, turn off and optimize Wi-Fi networks, manage and share the Guest Wi-Fi network, check Wi-Fi coverage and speed, backup / restore Wi -Fi (useful if you replace the TIM modem), view and share the Wi-Fi QR Code of your network
4. View the connected TIM Wi-Fi repeaters and check the signal level towards the modem
5. WiFi Plus Service: Check the operation of your WiFi network and receive notifications with suggestions and optimizations performed automatically
6. Check and administer the devices connected to the modem. When you are connected to the modem in Wi-Fi, the Wake on LAN command allows you to activate the devices connected in Ethernet that support it
7. Check the status of the USB sharing services on your TIM modem (only when you are connected in Wi-Fi) and browse the contents of the connected USB disks
8. Check the status of the voice service (on FTTCab / FTTH fiber lines, where you can also call from home with the TIM Telephone app)

In the "Assistance" tab
1. Diagnose the home line (FTTCab / FTTH fiber, ADSL or telephone), report a problem to the technicians or solve the most common problems online, on the Internet, Mail and Telephone
2. Diagnose active TV services (TIMvision), solve online or report a problem to technicians
3. Be notified of any outages on the TIM fixed network in your area, and request the sending of SMS to resolve the fault
4. Manage your Reports and monitor their processing status
5. Chat with Angie: TIM's virtual assistant helps you solve technical problems on your line

In the "Other" tab
1. See technical support guides and videos
2. Quickly access other TIM services (MyTIM app, TIM Personal app, IoTIM app, Community We TIM, TIM Party, TIM Mail)
3. Look for the TIM stores
4. Simplify the Wi-Fi configuration of your device by scanning the QR Code of the TIM modem

To use the app you need a TIM landline and an Android smartphone / tablet, with any mobile operator (TIM or other operators). Privacy Policy and License Terms can be accessed in the Settings menu.

To help us improve the application, write to: [email protected]